Privacy Policy

Definitions

Personal Data – any information relating to an identified or identifiable person
Processing – any operation or set of operations which is performed on Personal Data
Data Subject – a person whose Personal Data is being processed
Child – a person under 16 years of age.
Act – the Data Protection Act 2018, given Royal Assent on 23rd May 2018.
This Policy explains when and why we collect personal information, how we use it, the
conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this occasionally to ensure

that you are happy with any changes.

HOW WE COLLECT INFORMATION ABOUT YOU:

Karen Lloyd (and her associates) are committed to protecting and respecting your privacy
and your right to control your personal data. The prime purpose of collecting your data is in
order that we can provide you with the services offered by my website.
Karen Lloyd will collect personal data from you when you enquire about my counselling
services in order set up an initial appointment with you. This information will include your
name and address, your contact details and other relevant personal information which
enables me to provide a professional service to you.
I may communicate with you by email, by SMS (text) or by telephone. When you enter into
a contract with me for counselling services you will be asked to sign to say that you agree to
the keeping of personal information and brief notes of our counselling sessions for essential
business purposes. This information will be stored securely. Once a client finishes
counselling with me all data will be securely stored for a period of up to 7 years and will
then be destroyed.
If you enquire about my courses, workshops or seminars I will ask you for your contact
details and any other relevant information in order to be able to provide you with
information about the services I provide, or to send you information which may be of
interest to you. This data will be stored securely for as long as you wish to be kept informed
by me. You may opt out of this at any time.

CHILDREN

My services are not targeted at children and I do not knowingly ever collect any information
from them. I do not usually work with any person under the age of 16.

WHAT TYPE OF INFORMATION DO WE COLLECT?
I (and my associates) may collect both personal and sensitive information.
The personal information we may collect includes:
 Name
 Address
 Email Address
 Landline Number
 Mobile Number
Date of Birth
We may also collect sensitive personal information, known as ‘Special Category’ data
under the Act:
 Gender, ethnicity and marital status
 Religious or other cultural beliefs
 Physical or mental health or condition
 Sexuality
 Offences (including alleged offences)
Your personal data will not be shared with any other person or organisation without your
consent and knowledge unless there is a legal requirement to do so. Exceptions to
confidentiality are detailed in my working agreement. Karen Lloyd will never sell your data
to any third party.

This Policy was last updated in May 2018.

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From our clients

"I found Karen to be an understanding and patient therapist. She supported me in my own journey into recovery and helped me to realise that my healing was as important as that of my partner. She helped me navigate through a very difficult time and provided links to other resources which were also useful. She helped me to see that there was hope and that my relationship could survive and even thrive. I would not hesitate to recommend her services."

Partner of a Sexual Addict in Recovery

"I first started working with Karen in November 2016. I was made to feel comfortable from the very beginning sharing deeply personal and emotional problems that were shaping my life at the time. Thanks to her help, care, understanding, patience and commitment to me I learnt to value myself, build self-confidence, improve my relationship with my family and work towards achieving my dream of a different career which seemed like an absolute impossibility at the time. I have broken free of the cycle of addiction which I was in and now feel like a completely different person."

Recovered Sex Addict

All through my adult life I indulged in pornography, but with the advent of the internet it became an overwhelming compulsion. I kidded myself I could control it; in reality it consumed my life, changing my behaviour, taking up huge amounts of time and altering my relationships with those near to me. Going to Karen for help quite literally has saved my life – a real expert in this field of behaviour and its treatment. Her approach is understanding but firm. Firstly she enabled me to fully accept porn as an addiction and the profound damage it does not only to the addict but those close to them; secondly she provides a really effective structure with which to control the behaviour, and thirdly she helped me to understand exactly why this behaviour had had such a powerful hold over me. If you are in the grip of pornography you could do no better than getting in touch with Karen.

Recovered Porn Addict

When we first came to see Karen she acted as a bridge across a yawning chasm between us. With her help the gulf has been closed, but the bridge is still there should we feel the need to use it. We have rediscovered the love we have for each other and we now laugh a lot together.

Couples Counselling

"She saved our Marriage"

Couples Counselling